Choosing an energy storage partner is a strategically important business decision with long-term implications. There are many factors to consider: safety, security, cost, technology, parts, and maintenance—the list goes on. Powin simplifies this decision by providing an approach that helps customers mitigate risks at every step. Our commitment ensures seamless and reliable Battery Energy Storage System (BESS) operation, maximizing value and efficiency throughout the project’s lifespan while enhancing reliability and overall system performance.
A Partner That Works for You
When you choose Powin, you gain a partner that’s focused on the long-term success of your energy storage system. It’s an up to 20-year commitment from us with custom levels of support, guidance, and expertise that are right for you. By choosing Powin as your BESS integrator, you automatically get the necessary expertise, technology, and support to maximize the value and success of your BESS project. Our Energy Supply Agreement along with tailored LTSAs provide industry-leading performance and availability guarantees that ensure the reliability, financial viability, and safety of your BESS. We currently manage approximately 1,000 years’ worth of LTSAs and are highly committed to ensuring the long-term success of our customers.
Simplifying the Complex: Powin’s Tailored Service Offerings
With a BESS of this scale, there is no one-size-fits-all solution. That’s why Powin offers a flexible variety of service solutions tailored to customers’ specific needs. When you choose Powin, every project comes with the backing of an industry-leading Energy Supply Agreement (ESA) that includes a 20-year performance guarantee within CAPEX. And it’s just the beginning of how we can help with the success of your BESS over its life cycle.
Powin Service Programs
Powin’s Service offers a flexible variety of solutions tailored to Customers’ specific needs.
Long-Term Service Agreements
Our Long-Term Service Agreements are designed to provide the levels of support to operate and maintain your system with confidence. There are three LTSA Levels available.
Level 1 is a customer self-service model with Powin training and support. With options Level 2 and Level 3, Powin takes care of everything, the difference being a DC availability guarantee with Level 2 and both DC and AC availability guarantee with Level 3. These are high-level descriptions of our LTSAs which can be tailored to fit your unique needs. No two customers or projects are exactly alike, and our service offering can be customized to reflect that.
How do you know what’s right for you? We’ll work with you to assess and discover what level of service is necessary for your BESS project and business infrastructure. Choosing the appropriate service level requires understanding the level of service capabilities within your organization, as well as the contractual project requirements and guarantees.
To help secure your investment and stand behind the equipment, we have the people, parts, logistics, and expertise in place, including:
- An established network of Authorized Service Providers and field technicians that support projects globally.
We Provide Service Worldwide
- A U.S.-based parts warehouse with a locally established service organization to ensure availability of equipment.
- Robust customer training for those who choose to self-serve their BESS. Our 5-week programs train personnel across all backgrounds and experience to become effective Field Service Technicians on Powin battery stacks and associated equipment.
Whether you choose a full-service LTSA or the Level 1 self-serve option, Powin has your back. Customer success is our top priority, and we’ve earned a reputation as a trusted, dependable industry leader by being there for you every step of the way.
Why Choose Powin? A Customer-Centric Approach
- Maximizing System Availability and Reliability: The key to a successful LTSA with Powin is our ability to deliver. Because of our vertically integrated structure, we control the design, engineering, manufacture, and service of all our product components, including hardware, software, and firmware. This gives us unparalleled control over the safety of every system delivered to our customers, allowing for real-time monitoring and more accurate performance data.
- Predictable Maintenance and Operating Costs: Financial predictability, access to expertise, reduced downtime, and enhanced system performance are just some of the many benefits of a Powin LTSA. Ours are backed by a vast network of field service technicians and Authorized Service Providers globally, a robust supply chain, and a deep understanding of international market dynamics and requirements.
- Access to Expertise and Specialized Knowledge: With 17+ GWh deployed and under construction worldwide, and over a decade of expertise ensuring that the system is operated and maintained according to best practices and the latest technological standards, Powin is a trusted, global leader in the future of clean energy with a proven record of bankability and de-risking project execution.
As a result, our LTSA offers customers financial predictability, risk mitigation, access to expertise, and enhanced system performance and reliability. It ensures comprehensive, ongoing support for the BESS, maximizing its value and operational efficiency over its lifespan.
Our Service Mission
We want nothing more than to simplify the complexities of project maintenance and service with uncompromised Safety, Quality and Delivery to enable optimized performance of the asset and to give customers the necessary peace of mind. Our LTSA options, in conjunction with an industry-leading ESA that comes standard, are part of a comprehensive package of solutions designed to provide the optimal balance of safety, performance, efficiency, and value for the life of your asset.
Curious about how Powin’s LTSA can enhance the longevity and reliability of your BESS? Contact us today to find out more: https://powin.com/contact/
Adam Cordova, Sr. Director, Customer Experience, Powin
Peter Villa, Director, Service Management, Powin
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